Who Are We?

The Customer Care and Patrol (CAP) Team are downtown ambassadors who assist businesses, tourists, and citizens. The supervisor, as well as patrol members, are trained to promote tourism and safety in the downtown core. CAP team members are responsible for taking on the role of both an ambassador and safety patrolling, which are two integral aspects of the program that are important to the success of the team.

Safety patrollers are accountable for observing and reporting unsafe conditions, crimes, graffiti, and vagrancy around the downtown vicinity, also referring and reporting aggressive panhandlers and homeless to outreach facilities. Our team also assists the RCMP and By-Law with crime prevention strategies and initiatives in a non-aggressive capacity. Contact the safety patrollers at (250)-572-3009.

Ambassadors are the embodiment of hospitality. We greet and welcome both locals and visitors to downtown Kamloops. The team aids tourists by directing them to historical points of interest, key events and activities, local attractions, restaurants, shopping, parking, and accommodations.

The Customer Care and Visitor Information Centre is operated by ambassadors who can help you decide where to go and how to get there or any other assistance you need. Contact the ambassadors at (250)-572-3008.

Why Should You Book the Cap Team?

The CAP Team is always eager to help, and there are many ways we can do so! We offer a variety of services for businesses and events located in downtown Kamloops.

Learn more about the ambassador program below!

Services provided by the CAP Team:
  • Games and activities for events
  • Event attendance as a vendor to promote downtown
  • Deliver notices and flyers to downtown businesses
  • Speaking engagements such as mural tours
  • Safe walks to and from any downtown location
What can you book the CAP team for?
  • Events
  • Trade Shows
  • Place management (i.e. games and activities)
  • Guest speaker engagements
Types of games and activities:
  • Giant Jenga
  • Connect Four
  • Cactus Throw
  • Instagram Sign
  • Ladder Ball
  • Bistro Sets (tables and chairs)

**Please be advised that you will need to pick up and drop off these amenities from our downtown location. **

How it works:

There is usually no cost to book our services and games, with some exceptions.

Games and activities should be picked up and dropped off by your event staff at a pre-determined time from our office at 340 Victoria Street (unless otherwise discussed).

After use, leave borrowed material with a CAP team member. Under no circumstances should these materials be left outside of the office unattended.

CAP Team services will not be issued if the event contradicts KCBIA’s mandate or if the services being provided conflict with pre-arranged and established obligations.

How do I book the Cap Team?

You may book your time on the calendar below by clicking on a date, filling in relevant details, hitting send, and then complete the sign-up form. Please lookout for a phone call or e-mail before approval to coordinate and confirm the times and responsibilities.

Important: Please note that we can only confirm your booking within 3 months of the event date. You can book it any time, but we may not be able to confirm until the 3-month window.