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Downtown CAP Team

The Customer Care and Patrol Team (CAP) is always willing to help!

Wondering what’s happening in Downtown Kamloops?

Just Ask the Customer Care and Patrol (CAP) Team.

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Who We Are

The Customer Care and Patrol (CAP) Team are a group of downtown ambassadors who provide assistance to businesses, tourists, and citizens alike! The CAP Team consists of a Team Supervisor and several patrol members who focus on promoting tourism and safety in the downtown core. CAP Team members are all responsible for taking on both the roles of downtown Safety Patrollers and Ambassadors; both aspects of the program are important to the success of the team.

Summer CAP Team 2019

Safety Patrol

We observe and report unsafe conditions, crime, graffiti, and vagrancy around the downtown core and report/refer aggressive panhandlers and homeless to outreach facilities that may assist them. As well, our team assists the RCMP and By Law with crime prevention strategies and initiatives in a non-aggressive capacity.



Citizens Assisted


Businesses Assisted




KMS Biked


Items Delivered

Jon G

Jon G

CAP Team

Jon has been a part of our CAP Team since September 2016. He enjoys working for the team because it allows him to help people from all walks of life. Jon is a graduate of the Police and Justice Studies Program at Thompson Rivers University and in his spare time he enjoys being active and going to the gym.

David S

David S

CAP Team

David joined the CAP Team in hopes of learning more about #downtownkamloops! David plans on going back to Thompson Rivers University in the fall of 2020 to become an Educational Assistant. David enjoys playing basketball, hiking, and hanging out with his friends in his spare time!

Matt G

Matt G

CAP Team

Matt is currently pursuing a Bachelor of Arts degree with a major in Communications and New Media Studies. Some of Matt’s favourite pastimes include digital artwork, photography, discovering new craft beers, and watching a good show.

Erika A

Erika A

CAP Team

Erika is a born & raised Kamloops girl. She is currently studying at Thompson Rivers University in the Human Services program. She hopes to graduate with her bachelor’s in social work. She is a fun and outgoing person & is looking forward to connecting with you Downtown this summer!

Ginger E

Ginger E

CAP Team

Ginger is a local author, illustrator, muralist, and mother of two. Ginger is currently completing a Bachelor of Arts at Thompson Rivers University, majoring in English Literature and minoring in Sociology. Her children’s picture book, ‘Not Just a Princess,’ has been featured in various Chapters, Indigo, and Coles locations across the Greater Vancouver area as well as in Kamloops. She is also a registered Educational Assistant who specializes in mental health.

What can you book the CAP Team for?


Trade Shows

Place Management

Guest Speakers

CAP Team


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We are an embodiment of hospitality. Greeting and welcoming both locals and visitors to Downtown Kamloops. The Ambassadors aid tourists daily by pointing out historical points of interest, key events and activities, attractions, restaurants, shopping, parking and accommodations.

Located right in the heart of Downtown Kamloops, our Customer Care & Visitor Info Centre is manned by Ambassadors who will not only be able to tell you where to go and how to get there, but will be able to help you with anything you are looking for.

HOURS VARY WEEKLY: Ambassadors: 250-572-3008 and Safety Patrol: 250-572-3009
ADDRESS: #103 – 340 Victoria Street, Kamloops BC, V2C 2A5

Support means but is not limited to:

  • Kids Zone (with place management materials)
  • Attend the event as a vendor and promote Downtown Kamloops and the CAP Team
  • Deliver notices and flyers around Downtown Kamloops
  • Speaking engagements

Place Management items that can be booked:

  • Giant Jenga
  • Cactus throw (larger vehicle required)
  • Instagram sign (larger vehicle required)
  • Ladder ball
  • Bistro sets (larger vehicle required)

How it works:

  • Typically, there is no cost to book our services or Place Management. However, some exceptions may apply.
  • Place Management will be picked up and dropped off by your event staff at pre-determined times from 340 Victoria Street (unless otherwise discussed)
  • Under no circumstances should place management be left outside of the office unattended during drop off – please leave it with a CAP Team Member!
  • It should be noted that the services of the CAP Team will not be issued if the event is contradictory to the KCBIA’s mandate or if the services being provided conflict with pre-arranged and established CAP Team obligations.

What does the CAP Team do?


Does the CAP team pick up garbage?

The CAP Team does not pick up garbage on city property nor private property.

Does the CAP team pick up feces?

The CAP Team does not dispose of feces. Feces on private property is the property owner’s responsibility, and feces on public property, such as city benches, is the responsibility of By-Law.

Does the CAP team act as security/enforcement?

The CAP team is not a security company and cannot enforce any laws or By-Laws.

Does the City of Kamloops employ the CAP team?

The Kamloops Central Business Improvement Association, a non-profit organization, employs the CAP Team. While the CAP team works closely with the City, they are not City employees.

Does the CAP team dispose of sharp objects?

The CAP Team disposes of needles, drug paraphernalia, sharp objects, and open condoms. They do not pick up blue saline solution or plastic needle garbage as it does not pose a health risk and is “typical” garbage.

What does the CAP team do?

There are two main components to the CAP team’s job. The first component is safety and patrol, where the CAP team monitors designated hotspots, disposes of needles and assists the public. The second component is the ambassador role, where they assist tourists and locals while also helping plan and execute downtown BIA events.

Is the CAP team a volunteer position?

No, the CAP team are employees of the Downtown Kamloops Business Improvement Association.

Where does the CAP team patrol?

The CAP team patrols the area within 1st Ave to 10th Ave, and from the north side of Columbia St down to the Rivers trail.

What does CAP stand for?

CAP stands for Customer Care and Patrol.

Who funds the CAP Team?

Many generous partners fund the team. Sources of funding include The Government of Canada, Canada Summer Jobs, Tourism Kamloops, The City of Kamloops, and many other community organizations.

Thank You to our Cap Team Sponsors!

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