5 Things you need to know about the CAP team

5 Things you need to know about the CAP team

While many people see the CAP Team in the summer months, did you know that the team is year-round? Even in the icy snow, the CAP Team is working to provide that special customer care and patrol! 5 Things you need to know about the CAP team

• The Kamloops Central Business Improvement Association, a non-profit organization, employs the CAP Team. While the CAP team works closely with the City of Kamloops, they are not City employees. There are two main components to the CAP team’s job. The first component is safety and patrol, where the CAP team monitors designated hotspots, disposes of discarded needles and assists the public. The second component is the ambassador role, where we assist tourists and locals while also helping plan and execute downtown BIA events.  

• The CAP team is trained by partners such as; Rocky Mountaineer, White Crane Gung Fu Society, CMHA, ASK Wellness, Interior Health, Kamloops Art Gallery, Kamloops Immigrant Services, St. Johns Ambulance, City of Kamloops, RCMP, and Tourism Kamloops.

• They patrol extends from 1st Avenue to 10th Avenue horizontally and from the north side of Columbia Street to the Rivers Trail vertically. 

• Currently, there are a total of 3 full-time members and 3 part-time staff. Generally speaking, we have two main shift periods depending on the day of the week. From Mondays to Saturdays, we are here from 8am until 4 pm. The second time slot we work is noon until 8 pm, which is Tuesday to Friday. There is no team available on Sundays.   

• The CAP Team disposes of needles, drug paraphernalia, sharp objects, and open condoms. They do not pick up blue saline solution or plastic needle garbage as it does not pose a health risk and is “typical” garbage. The CAP Team does not pick up litter on city property nor private property. 

For more information on the CAP Team, including bios and frequently asked questions, then be sure to visit https://www.downtownkamloops.com/about/customer-care-and-patrol-team/ for more details. 


Welcome to the Downtown Summer CAP Team!

Welcome to the Downtown Summer CAP Team!

You may have noticed a few more red hats and shirts patrolling the downtown lately. This is because the KCBIA has just finished hiring its Downtown summer CAP Team. You already know the CAP Team supervisor, Jon, as well as Blake, Frankie, Oliver, Jake, and Matt, but they have now been joined by eager new CAP Team members! Meet Erika, Moira, Lucas, Brooke, Margo, and returning CAPper David.

So please don’t be shy when you see these red-shirted individuals out and about!

The Downtown summer CAP Team is collecting business information to update the Open With Care. Don’t hesitate to reach out to them and provide them information like store timings, new safety protocols, and essential information for customers. For more information on the Open With Care campaign, visit https://www.downtownkamloops.com/open-with-care/

As a quick reminder, here is what the CAP Team can and cannot do for you:

The CAP Team can:

  • Help with events
  • Pick up needles and drug paraphernalia.
  • Observe and report unsafe conditions such as crime, graffiti, and vagrancy
  • Assist tourists and customers

The CAP Team cannot:

  • Provide emergency treatment
  • Respond to criminal activity – please call 911 if there is an immediate emergency/crime in progress
  • Clean up garbage, feces or other litter

We can’t wait to see you all downtown!

For more information, check our website: https://www.downtownkamloops.com/about/cap-team/

CAP Team in Downtown Kamloops

CAP Team in Downtown Kamloops

Who Are We?

The Customer Care and Patrol (CAP) Team are downtown ambassadors who assist businesses, tourists, and citizens. The supervisor, as well as patrol members, are trained to promote tourism and safety in the downtown core. CAP team members are responsible for taking on the role of both an ambassador and safety patrolling, which are two integral aspects of the program that are important to the success of the team.

Safety patrollers are accountable for observing and reporting unsafe conditions, crimes, graffiti, and vagrancy around the downtown vicinity, also referring and reporting aggressive panhandlers and homeless to outreach facilities. Our team also assists the RCMP and By-Law with crime prevention strategies and initiatives in a non-aggressive capacity. Contact the safety patrollers at (250)-572-3009.

Ambassadors are the embodiment of hospitality. We greet and welcome both locals and visitors to downtown Kamloops. The team aids tourists by directing them to historical points of interest, key events and activities, local attractions, restaurants, shopping, parking, and accommodations.

The Customer Care and Visitor Information Centre is operated by ambassadors who can help you decide where to go and how to get there or any other assistance you need. Contact the ambassadors at (250)-572-3008.

Why Should You Book the Cap Team?

The CAP Team is always eager to help, and there are many ways we can do so! We offer a variety of services for businesses and events located in downtown Kamloops.

Learn more about the ambassador program below!

Services provided by the CAP Team:
  • Games and activities for events
  • Event attendance as a vendor to promote downtown
  • Deliver notices and flyers to downtown businesses
  • Speaking engagements such as mural tours
  • Safe walks to and from any downtown location
What can you book the CAP team for?
  • Events
  • Trade Shows
  • Place management (i.e. games and activities)
  • Guest speaker engagements
Types of games and activities:
  • Giant Jenga
  • Connect Four
  • Cactus Throw
  • Instagram Sign
  • Ladder Ball
  • Bistro Sets (tables and chairs)

**Please be advised that you will need to pick up and drop off these amenities from our downtown location. **

How it works:

There is usually no cost to book our services and games, with some exceptions.

Games and activities should be picked up and dropped off by your event staff at a pre-determined time from our office at 340 Victoria Street (unless otherwise discussed).

After use, leave borrowed material with a CAP team member. Under no circumstances should these materials be left outside of the office unattended.

CAP Team services will not be issued if the event contradicts KCBIA’s mandate or if the services being provided conflict with pre-arranged and established obligations.

How do I book the Cap Team?

You may book your time on the calendar below by clicking on a date, filling in relevant details, hitting send, and then complete the sign-up form. Please lookout for a phone call or e-mail before approval to coordinate and confirm the times and responsibilities.

Important: Please note that we can only confirm your booking within 3 months of the event date. You can book it any time, but we may not be able to confirm until the 3-month window.

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