Built in 1928, The Plaza Hotel remains Kamloops’ oldest hotel at the corner of 4th Avenue and Victoria Street. More recently in 2010, the boutique hotel underwent six months of extensive renovations under the direction of the General Manager, Shatha Al-Reihani. From unrolling new carpets, installing new dryers, and rewiring new telephone lines, The Plaza Hotel’s management anticipated, and designed for, the comforts of leisure and corporate travellers alike.
Today, Shatha manages all departments of the hotel from housekeeping to capital expenditures to The Fireside Steakhouse & Bar, a five star steakhouse. The landmark hotel has managed to retain its trendy and historical charm through various decades, which is a truly difficult feat in an era of mass-produced hospitality chains.
Shatha states that, “Our front desk staff go the extra mile. We make sure your room is perfect, we inspect every single room before check-in. They have taken guests’ pets for a walk when guests’ have had meetings or hospital visits. Their success is my success because, from the moment guests step in to the moment they step out, we are looking after them.”
The staff not only anticipate, but accommodate all guests by providing a range of services. For example, the Plaza Hotel is the only hotel in Kamloops that provides complimentary global calling so that guests can stay connected across the world at any hour. Moreover, the hotel provides free yoga, discounted parking, and dining vouchers for guests. Most importantly, forgetful travellers can receive or borrow items- such as HDMI adapters, travel adapters, iPads, or nail polish remover- from the “I Forgot My…” card in every room.
Regardless if you’re visiting downtown Kamloops for a concert or a conference, be sure to soak up the warmth of the fireplace lobby while you’re en route to your next destination!