Wondering what’s happening in Downtown Kamloops? Just Ask the CAP Team!
Who We Are: The Customer Care and Patrol (CAP) Team are a group of downtown ambassadors who provide assistance to businesses, tourists, and citizens alike! The CAP Team consists of a Team Supervisor and several patrol members who focus on promoting tourism and safety in the downtown core. CAP Team members are all responsible for taking on both the roles of downtown Safety Patrollers and Ambassadors; both aspects of the program are important to the success of the team.
Safety Patrol: We observe and report unsafe conditions, crime, graffiti, and vagrancy around the downtown and report/refer aggressive panhandlers and homeless to outreach facilities that may assist them. As well, our team assists the RCMP and By Law with crime prevention strategies and initiatives in a non-aggressive capacity.
Ambassadors: We are an embodiment of hospitality. Greeting and welcoming both locals and visitors to Downtown Kamloops. The Ambassadors aid tourists daily by pointing out historical points of interest, key events and activities, attractions, restaurants, shopping, parking and accommodations.
Located right in the heart of Downtown Kamloops, our Customer Care & Visitor Info Centre is manned by Ambassadors who will not only be able to tell you where to go and how to get there, but will be able to help you with anything you are looking for. You can find them at 340 Victoria St.
CAP TEAM HOURS OF OPERATION
MONDAY 8:00 AM – 3:00 PM
TUESDAY 8:00 AM – 3:00 PM
WEDNESDAY 8:00 AM – 4:00 PM
THURSDAY 8:00 PM – 4:00 PM
FRIDAY 8:00 PM – 4:00 PM
SATURDAY 8:00 AM – 4:00 PM
Program partners include: The City of Kamloops, the Downtown Parking Corp, Kelson Group, Rocky Mountaineer and Downtown Kamloops.
Customer Care Centre: 340 Victoria Street – 250-572-3017
Ambassadors: 250-572-3008 and Safety Patrol: 250-572-3009